MemoBox Support
We're here to help with gifts, bookings, payments and your account.
Contact us
- Email: support@memobox.com.ng — we reply within one working day (Monday to Friday, 9am–6pm WAT).
- In the app: Profile → Help and support. This works in both the personal and the business profile.
Please include your order number (shown on the order screen) if your question is about a gift.
Frequently asked questions
How do I send a gift?
Pick a gift box or an experience, tap Send gift, enter your recipient's name and phone number or email, add a message and pay. We let your recipient know and handle the rest.
Where does MemoBox deliver?
Lagos and Abuja for now. Choose your city at the top of the Home screen.
How does an experience gift work?
Your recipient gets a message with a link. They choose a date and time from the provider's availability, and the provider confirms the booking.
How do I track my gift?
Open Orders and tap the gift. You'll see the payment, delivery or booking status and the timeline.
Can I change or cancel?
A booking can be rescheduled or cancelled up to 24 hours before the appointment. If we can't deliver a gift or a provider cancels, we'll offer an alternative or a refund. Email us with your order number.
My payment failed or I was charged twice
Payments go through our payment partner's secure checkout. If money left your account but the order still shows unpaid after a few minutes, pull to refresh the order. If it's still wrong, email us with the order number and the payment reference; duplicate charges are refunded to the original payment method.
I forgot my password
On the sign-in screen tap Forgot password and follow the code we email you.
How do I delete my account?
In the app go to Profile → Delete account. Businesses use Profile → Delete business account. You can also follow the steps at https://api.memobox.com.ng/account/delete or email support@memobox.com.ng from the address on your account. See our Privacy Policy for what we keep and why.
I run a spa, restaurant or other experience business. How do I join?
Download MemoBox and tap MemoBox for business on the sign-in screen (or, if you already have an account, Profile → Switch to business account). Add your business details, documents and payout account. We review new businesses before their experiences go live.
About
MemoBox is operated by DataLenz Technologies, Nigeria. Privacy Policy.